We're all ears and full of fresh ideas. We look forward to helping you!
Rise Customer Service is available via phone weekdays from 9am to 5pm Eastern. Please use live chat or email for inquiries during the evenings or weekends.
You can reach us through email or live chat on weekdays from 9am to 4pm Eastern, with limited availability evening and weekends. We look forward to serving you.
Looking for an update on your order? You can easily check the status of your order through our virtual assistant. Please call, live chat or email for orders being delivered by a freight carrier.
Rise hand picks manufacturers of home improvement products who care about building a better future with products that benefit homeowner’s health, wealth, and/or planet. Millions of homeowners have come to use Rise as a litmus test for what makes good quality home improvement products and materials. With that trust comes the responsibility to provide homeowners with the best options on the market that meet their increasingly stringent requirements. Our Manufacturer Criteria is used in assessing and evaluating a company’s (and its products) qualifications in being featured as well as selling products on the Rise.
Home improvement products play a critical role in building a better future with products that benefit homeowner’s health, wealth, and/or the planet. To take out the guesswork, we’ve conveniently identified products based on the values they provide.
Products used to build and renovate our homes should be more than just a sticker price with traditional features. Putting a product to work for you means you need to be able to shop based on the benefits the product provides. Rise highlights the benefits of each product so you know if it's Made In The USA, saves you energy or water, is non toxic, and so much more! We go one step further, allowing you search and filter products by these very benefits, saving you time.
Lead times refer to the estimated period of time for a product to ship once ordered. We try our best to anticipate lead times, however, due to global supply chain issues, lead times may pop up unexpectedly. You will be contacted if an order has an unexpected lead time. If the lead time is not acceptable, we’ll happily refund your order.
We understand the importance of making a well informed decision that is right for you. We're always happy to help with any questions you may have. Please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
You can use the following payment methods when making a purchase: Amex, Apple Pay, Diners Club, Discover, Google Pay, Paypal, Shop Pay, and Visa.
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS).
Upon ordering, you will be directed to an order confirmation page. We recommend saving this page for future reference. You will also receive an order confirmation email to the email you supplied at the time of checkout.
Upon request, every attempt will be made to cancel your order. Unfortunately, if the order has been processed and the order is in transit the order cannot be canceled. Please use our Contact Us form or call us at (855) 321-7473 to discuss your options. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
Once an order has been placed, an order can only be modified if it has not been processed. To modify an order, please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
Once an order has been placed, an order can only be modified if it has not been processed. To modify an order, please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
When your order is shipped you will receive an email confirming your order has shipped complete with tracking information. You can check the status of your order by logging into your account, creating a new account with the email you placed our order, our Order Status page, or contacting us directly through our Contact Us form or at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
Rise partners with multiple shipping and freight providers ensuring you receive consistent and reliable service. For more information on shipping and shipping times, please visit our Shipping page.
Rise currently ships across Canada with the exception of The Northwest Territories, the Yukon and Nunavut. If you are shopping from the United States, please visit shop.buildwithrise.com.
If your order is LTL or freight requiring a contact phone number you will be contacted 1 to 2 days to schedule your delivery.
If you receive an order that has been damaged during shipment please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
On top of our commitment to 1% For the Planet, Rise also guarantees Carbon Neutral Shipping on all of its orders, regardless of size or destination. Full transparency: shipping isn't yet a Carbon-Free process, so until that happens, Rise will continue to accomplish Carbon Neutral Shipping by purchasing carbon offsets.
You have the option to shop as a guest or with an account. We take privacy seriously, and will never sell your data.
A Rise account allows you to track existing and past orders from your profile page, with easy access to order confirmation receipts.
Creating an account could not be easier. Simply visit our registration page to sign up for a free account.
If you forgot or misplaced your password, you can reset your password on the account login page. Simply select Forgot your Password and enter the email you used when setting up your account.
We want you to be as thrilled with your home improvement product purchase as we are. At Rise, we've spent so much time researching, vetting, and making these products available to you that it's important to us that you're happy with your purchase. Please visit our Return Policy page for all the details.
We’re here to help in any way we can. Please visit our Return Policy page for all the details on returning or exchanging an order.
Customer experience is our priority, and we want to ensure we get it right. In order to provide feedback about your store experience, please use our Contact Us form or call us at (855) 321-7473. We're available via phone Monday through Friday, 9 a.m. to 5 p.m (EST).
We understand any hesitation you have in providing your personal information. Any information you provide will not be shared or sold to anyone at any time. For more information on our privacy policy, please visit our Privacy Policy page.
You can remove yourself from the list any time by clicking the "unsubscribe" link at the bottom of any of the Rise e-mails. You can also call Customer Service at (855) 321-7473 Monday through Friday, 9 a.m. to 5 p.m (EST) to request removal.
