We've teamed up with a bunch of awesome shipping and freight providers to provide you best in class service. We're always hustling alongside our incredible brand and manufacturer partners to hook you up with hassle-free access to meticulously researched and approved products that are transforming the home improvement scene.

We're all about making things happen as fast as possible, processing orders so they're ready to ship in 3 to 5 business days. Remember, actual shipping times can vary based on each carrier's specific cut-off times and warehouse operations.

Your inbox will be graced with automated emails when you place your order, your order hits the road for delivery, is out for delivery and when it lands at your doorstep or jobsite.

After an order has been shipped, it can no longer be canceled and will be subject to our return policy.

Psst! In case those mischievous supply chain issues try to pull a fast one, we'll spill the beans right on the product page with visible lead times. That way, you'll always be in the loop and know what to expect. If something ultra-rare goes haywire, our team will be on the case, working around the clock for you. So sit back, relax, and enjoy the peace of mind knowing we've got your back every step of the way

Similar to in-stock times, products with lead times are charged in full at the point of sale. This allows us to reserve the product with the manufacturer.

To cancel orderes with a product with a lead time, contact customer service, and we'll do our best to cancel the shipment. We'll confirm your cancellation through a personalized phone call or a conveniently delivered email and process a refund providing the order has not shipped. Please be advised that orders that have shipped cannot be canceled.

Due to increasing fuel and freight costs, orders for wood burning stoves, pellet stoves, and accessories may incur additional delivery charges in certain regions of Canada that are not covered under our free shipping policy.

The provinces most commonly impacted include British Columbia, Alberta, Saskatchewan, Manitoba, and Newfoundland and Labrador - particularly outside of major urban centers. In rare cases, remote areas within Ontario may also be affected.

If you reside in one of these regions, we recommend contacting us before placing your order to confirm delivery options and any potential additional costs.

Rise reserves the right to notify customers of any required shipping surcharges. If additional fees apply, customers will be given the option to proceed, modify their order, or cancel for a full refund.

Due to increased freight costs for large, heavy items, a flat $400 LTL delivery fee may apply to J.A. Roby wood stoves and cookstoves shipping to British Columbia, Alberta, Saskatchewan, and Manitoba.

We work hard to keep this fee as low as possible while ensuring safe, reliable delivery. If applicable, the charge will always be clearly communicated before your order is finalized - no surprises.

If you’re located in a remote area, feel free to contact our team prior to ordering to review delivery options.

Due to increased freight costs for large, heavy items, vanity orders shipping to Alberta, British Columbia, Manitoba, and Saskatchewan are subject to a flat $200 shipping fee.

This allows us to continue offering safe, reliable delivery for these oversized products while keeping pricing competitive. The fee will be clearly shown at checkout before you complete your order - no surprises.

If you’re located in a remote area, feel free to contact our team prior to ordering to review delivery options.

We believe in a greener future, which is why every order, big or small, comes with a powerful environmental punch. Now, we'll be honest – shipping isn't yet a carbon-free dance, but fear not! We're blazing the trail by investing in carbon offsets, ensuring that our shipping process remains as gentle as a feather on the planet, with a carbon-neutral embrace!